Tenants
Submit a maintenance request
Tell us what’s going on and our guided assistant captures the details, triages the urgency and routes it to your property manager. No phone tag, no paperwork to chase.
Start your request
A few quick questions and we’ll take it from there.
What you’ll need
- The address of the rental property
- What is happening, where in the property, and since when
- Photos or a short video of the problem, if you can take them safely
- Your contact details, so your property manager can follow up
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- Available 24/7
- Urgent issues triaged first
- Goes straight to your property manager
Trouble loading the form? Call us on (07) 3142 4263 or email mathew@touchresidential.com.au.
For an emergency that risks someone’s safety or serious damage to the property, please call us first on (07) 3142 4263. If you cannot reach us after hours, or we have not returned your call in a reasonable time, contact the emergency tradespeople listed on your lease agreement.