Privacy Policy

OBLIGATIONS of Touch Residential Pty Ltd

Touch Residential Pty Ltd is bound by and committed to the limitations of the Privacy Act (1988) and the Australian Privacy Principles (2014). We place in the highest regard the trust that our clients have in us to protect their personal information.

COLLECTION OF DATA

We will only obtain necessary data and personal information from our clients in order for us to effectively and efficiently perform the service that we have been engaged to do. Our real estate service will always be executed as per the parameters in the Property Occupations Act legislation.

Data will be requested in the following situations from our sales department/volunteered by the client:

  • At the time of enquiry
  • At the time of entering a property viewing / open house
  • At the time of offer submission
  • At the time of contract negotiation

Data will be requested in the following situations from our property management department/volunteered by the client:

  • At the time of enquiry
  • At the time of entering a property viewing / open house
  • At the time of application including when reference checking
  • At the time of lease preparation and other associated documentation
  • At the time of honouring the requirements of a maintenance request
  • At the time of periodic tenancy updates i.e. routine inspections/lease renewals
  • At the time of notification to vacate and the vacate process to follow

We may need to seek additional information from the following sources:

  • Prior agents
  • Personal references
  • Employers
  • Relevant tenancy or property databases

USE OF DATA

The purpose for collecting and retaining personal client information is solely to offer a complete service in accordance with our service offering that has been acknowledged by the client and to comply with the all relevant legislation and legally binding documents such as Form 6 Appointments for sales or letting, sales contracts and lease agreements.

INFORMATION DISCLOSURE

Touch Residential Pty Ltd will disclose your personal information to other entities in the following instances:

  • When submitting rental applications to landlords
  • If requested to prove our legal compliance
  • If requested by our auditors
  • If requested to fulfil requirements of tribunal hearings
  • If fraud or criminal activity is identified/suspected

We will not disclose information held outside of the above circumstances without your approval.

Should you request access to the personal information we hold and your request is denied, we will provide you with the reason.

PLEASE NOTE:

Your personal information can only be accessed by Touch Residential Pty Ltd staff and those you authorise. Your personal information can only altered or removed by authorised means.

Touch Residential Pty Ltd may change or make updates to its Privacy Policy periodically. The most updated version will be displayed on our website at all times for your reference.

Touch Residential Pty Ltd has no ability to control the privacy policy built by third party companies that our webpage may provide links to. It is recommended to users to review individual policies if they choose to leave our web domain.